Terms & Conditions

General

This is a legally binding contract between the apartment owner, 23A Bishop St Ltd and the holidaymaker. The apartment owner is also referred to as "we" and "us".

The holidaymaker is the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The holidaymaker is also referred to as "you".

The apartment referred to, is that stated on your booking.


Bookings


A booking deposit of xx% is payable upon booking being taken. The booking is taken on a provisional basis until the deposit funds are cleared [ through the banking system where applicable). The booking will then be confirmed by us. Until the booking is confirmed, it can be cancelled at any time without prior notice. All deposits are non-refundable in the event of cancellation by the holidaymaker.

The balance of the booking fee, is payable not less than twenty-one days prior to the start of the holiday. Failure to pay the balance in full by the due dates will constitute a cancellation by the holidaymaker and no refunds will be offered.

Bookings made less than twenty one days prior to the arrival date must be paid in full at the time of booking.


Cancellation by the Holidaymaker


Cancellation of the booking by the holidaymaker should be made by email to palacestapartments@gmail.com

In the event of a cancellation, we will attempt to re-let the property and if successful, a discretionary refunding can be made. Separately, we recommend you hold holiday insurance.


Cancellation by the Apartment Owner


The apartment owner will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes not available and the owner has to cancel the booking, the property owner will endeavour to find the holidaymaker suitable alternative accommodation. If suitable alternative accommodation cannot be found, the holidaymaker shall be entitled to a full refund. The owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid.


Miscellaneous


Whilst every care is taken to provide a true and accurate description of the apartments, discrepancies may occur. The holidaymaker accepts that no refunds are available for such discrepancies.

The apartment owner reserves the right to enter the apartment, at a reasonable time, in the event of an emergency or remedial repair work being required.

The owner is entitled to ask the holidaymaker to leave the apartment with or without any refund if, in the owner's opinion, the behaviour of the holidaymaker and/or his/her party is unacceptable/unreasonable.

The owner reserves the right to refuse entry to anyone, who in the owner's opinion is not suitable to or capable of taking charge of the apartment.

It is forbidden to use our apartments for parties or gatherings where occupants of neighbouring properties might be disturbed. If on arrival it is felt that you are intending to use the apartments for such an event you may be refused entrance. If it is discovered that you are holding such an event after arrival you will be required to leave immediately. In such circumstances we are not obliged to provide or locate alternative accommodation, and any proportion of refund is at our discretion.


Number of Guests


The maximum number of people entitled to stay at this property is stated on the booking form and determined by the bed numbers. If it is found that a greater number are using the property, this will be considered a breach of contract and the holidaymaker and his/her party will be asked to leave immediately without any refund. Sub letting or assignation of the let is strictly prohibited.


Pets & Smoking


Pets are NOT allowed in the apartments NOR is smoking allowed. It will be considered a breach of contract if the holidaymaker is in contravention of either condition and in such a case the holidaymaker and his/her party will be asked to leave immediately contravention


Arrival and Departure Time


Every effort will be made to have the property available from 15.00pm on the day of arrival. The property must be vacated by 11.00 am on the day of depart.ure. Late departures which impact the next arriving holidaymaker may have an additional charge being made if this adversely impacts a subsequent arrival. Access codes for all relevant entrance doors will be supplied before your arrival date by email.


Liability


The property owner takes no responsibility for the personal possessions of the holidaymaker or the holidaymaker's party. Children must be supervised at all times.

The owner pf Palace Street Apartments cannot be held responsible in any way for loss/damage to personal belongings at the apartment locations. Nor can the owner be held liable for the acts or defaults caused by third parties. You are advised to ensure your own insurance policies cover loss or damage to personal property during your stay. Guests are advised to take out adequate travel and personal insurance. The owner carries out regular risk assessments in accordance with Health and Safety at Work regulations.


Cleaning


We would like to think the holidaymaker and party would treat the apartment as they would their own home and at the end of the holiday the property is left in a clean and tidy condition. The owner retains the right to make an additional charge for cleaning should the apartments and its fixture & fittings not be left, reasonably, in a similar condition to the way it was found at the start of the holiday.


Breakages


The holidaymaker should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental dame or breakages should be reported to the apartment owner (or their representative) prior to departure. The property owner retains the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged.


Complaints


Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from to time things may go wrong. In these circumstances, it is the responsibility of the holidaymaker to make any such problem known to the owner [use the contact tab on the website /information pack to reach us] immediately it becomes apparent, thereby giving us the opportunity to correct the situation during your stay. Unless this procedure is followed, no subsequent claim will be entertained.

The owner will make every endeavour to rectify any identified problems as soon as is reasonably possible